Passenger Service Center Simulation

This serious game is an exercise for the Passenger Service lesson within the resident APOC (Aerial Port Operations Course) but can be executed on the Air Force LMS (Learning Management System) at any USAF installation via the Passenger Service WBT (Web Based Training) Course. Michael designed a training simulation to provide realistic scenarios of the duties and responsibilities experienced by a PSC representative. Scenarios included space available and space required travel eligibility, border clearance, passenger processing/check-in, space available sign up, roll call, flight removal and special category passengers.